NC-PAL is a statewide program that provides telephone psychiatry consultation and community referral identification for primary care providers to address behavioral health needs of their pediatric patients. The NC-PAL I/DD team includes pediatricians, psychologists, nurse practitioner, family partners and social workers. NC PAL services include:
• NC-PAL Phone line that is available 8am to 5pm Monday through Friday. Providers can access real-time patient specific consultation. A child and adolescent psychiatrist will return a call within 30 minutes. A licensed social worker will assist in accessing community referrals and resources.
• Family partners who provide training for practice personnel to support patients and families with system navigation and resource connection.
• Education and training: lectures, tip sheets, webinars, REACH evidence-based training in diagnosing and treating children’s mental health conditions.
• Practice change: assistance with identification of I/DD patients and strategies to optimize care.
NC-PAL is not an emergency /crisis line.
Website: www.ncpal.org
Phone number: (919) 681-2909
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• Change in PCP understanding of IDD/system issues
• Change in PCP perceived self-efficacy
• Change in comfort in primary care provider (PCP) with IDD related psychopharmacology
• Change in PCP efficacy with resource finding/referral
• PCP satisfaction with the consultation program
• Change in IDD system access including specialists
• Family satisfaction with consultation
• Change in quality of life indicators
